 Microsoft Dynamics CRM 4.0  Applications
 This premier certification helps demonstrate your professional proficiency in Microsoft Dynamics and shows that you have passed a set of required and elective certification exams.
Our 10-day accelerated Microsoft Dynamics CRM 4.0 Applications Boot Camp provides information technology professionals with the knowledge and skills necessary to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and to use the terms applied in the application to adequately convey solutions to other users.
Prerequisites
General knowledge of Microsoft Windows, An understanding of Customer Relationship Management solution processes and practices, Familiarity with CRM 4.0 or previous versions.
Our Microsoft Dynamics CRM 4.0 Applications program includes:
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware, and Self-Testing Software
- Deluxe Package of Ten (10) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee
- 24-Hour Lab and Instructor Access
- Examination Vouchers & On-site Certification Testing
- Examination Passing Policy
Microsoft Dynamics CRM 4.0 Applications Schedule 2010
Call for Availabilty
Curriculum
Day 1
Introduction to Microsoft Dynamics CRM
Understanding Microsoft Dynamics CRM Software
Using Microsoft Dynamics CRM in a Global Market
The Customer Centered View
Using Microsoft Dynamics CRM for Outlook
Introduction to Sales
Opportunity Management
Managing Contracts
Managing Leads
Day 2
Using the Product Catalog
Sales Order Processing
Sales Reporting
Understanding Marketing Campaigns
Planning and Creating Marketing Campaigns
Managing Marketing Campaigns
Understanding Service Management
Managing Cases
Creating a Knowledge Base
Day 3
Managing Service Queues
Service Scheduling
Scheduling Services for Your Customers
Maintaining Users and Resources
Exam MB2-632 Microsoft Dynamics CRM 4.0 Applications
Day 4
Configuring Business Units
Configuring Security
Configuring Users and Teams
Configuring Organizational Settings
Day 5
Customizing Microsoft Dynamics CRM Overview
Customizing Forms and Views
Customizing Entities and Attributes
Customizing Relationships and Mappings
Day 6
Renaming Entities and Translating Customizations
Maintaining Organizations through Deployment Manager
Introduction to Advanced Customizations
Exam MB2-631 Microsoft Dynamics CRM 4.0 Customization and Configuration
Day 7
Introduce new features of Windows Vista
Explain Windows Vista installation
Discuss hardware installation and Vista drivers
Introduce Windows Vista Deployment
Discuss application Deployment
Introduce User Accounts and User Profiles
Day 8
Discuss Networking in a Vista environment Permissions and Resources
Disaster Recovery
Day 9
Windows Vista Advanced Networking Optimizing and Maintaining Windows Vista
Troubleshooting Vista
Advanced Windows Networking
Active Directory
Day 10
Exam 70-620 Windows Vista: Configuration
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